Preguntes Freqüents - FAQ
Term Of Service Imprimeix aquest Article
By using "VortexLayer Online Solutions LLP" or DeployNode ("DeployNode", "our", "us" or "we") products and services, you ("you", "your", "Client", "Customer" or "Subscriber") agree to comply with our policies.
The term VortexLayer Online Solutions LLP or "DeployNode" or 'us' or 'we' refers to the owner of the website whose registered office is 5-2-2,Vangatasubbu Complex,Anjal Nagar 2nd Street , Madurai,Tamil Nadu , India. Our company registration number is AAW-9519 Chennai. The term 'you' refers to the user or viewer of our website.
VortexLayer Online Solutions LLP or "DeployNode" also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- "We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"
Service Deployment/Activation Time :
Web Hosting : Instant
VPS : 24Hours (Normally less then 2-4hours)
Dedicated Server : 24-48Hours (Normall less then 10Hours)
Data Backup :
At the moment we are NOT providing any DATA BACKUP guarantee . But we do offer data backup service ,which you would need to purchase from us. The DATA BACKUP is done manually by our staffs.
Once The VPS/Web Hosting Service has been Terminated , its not possible to retrieve the data/files back
Not Allowed :
The following are strictly prohibited uses and may result in immediate suspension and/or termination if discovered on your account:
Denial of Service (DoS) attacks
Running Cryptocurrency Node or any thing related to cryptocurrency.
Mail servers which mark as Spamming
Disk IO Abuse
(You are not allowed to constantly use disk IO on VPS / Shared Environment . Your are not allowed to use more then 10MB/S over 5minutes , use over 5MB/s over 1hours.)
CPU abuse .
(You can not burst 100% of the CPU resource for more then 5minutes . You can not use more then 50% of the CPU resource for over 1 hour. If you got dedicated CPU with your service, then you can use the CPU resource 100% 247 . )
Memory and Network Abuse.
Load over 2 (OpenVZ)
- Child pornography is NOT allowed and any client found to be doing so will be canceled immediately upon discovery and reported to the proper authorities.
- Phishing/Scam/Shock content is strictly prohibited.
- Material Protected by Copyright. You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
Un-metered Bandwith :
Once you use upto 5TB Bandwith in a month , then the port will be limited to 100Mbps .
Bandwidth allocation :
If you have used up the bandwidth allocation which was provided with the service , you would need to wait till the end of billing cycle for the bandwidth allocation can be reset . You can also buy additional bandwidth allocation , please open ticket.
Custom ISO :
Using your own or custom iso is possible . But your VPS package must be above 1GB Ram (ei. 2GB > so on).
Custom .ISO might not be available for Black Friday or Cyber Day or any special promotion VPS.
We do not change , replace or swap IP . Once VPS is deployed with specific IP , that IP will remain with the VPS til the end of billing term .
Affiliate Program :
You can join our affiliate program to earn commission . The minimum payout is $20. Only one order is counted per one client affiliated for the commission .We have the right to denie payout requests, if we found fraudulent activity.
We offer un-manged/self-mange services . That means you need to manage your virtual machine .
Chargebacks/disputes against payments will result in immediate suspension of the service. If the dispute is not removed within 24 hours of suspension, the service will be terminated and you will not be entitled to or receive any compensation or any refund from us.
We will also provide necessary details (email logs/user information) over to the payment gateway if we have to for counter-attack against false dispute.
Service Re-activation Fees $7 (Due to Abuse).
We have 24hours refund policy on Shared Web Hosting and VPS with valid reason.
PayPal transaction fees will not be refunded . For any refund : 20% would be deducted.
No refund on Dedicated Servers , VPS Reseller Packages , Licenses and IP setup fees , Payment via BitCoin . If you are paying via Bank/Airtel Money/bKash expect no refund . If you are not satisfied with our service please find another provider .
We do not offer any refund on bulk VPS (Virtual Private Server) order.
If you are from China or other place and connection is slow or can not connect due to GFWC or your local ISP , you are not eligible for refund.
Refund is not granted if support is provided to client (ex. via tickets , live chat, emails).
We do not provide any refund on local payments like bKash , paytm , airtel money or bank transfer .
Subject to Manual Verification :
If your account is subject to manual verification , you would need to provide us requested documents , no exceptions . Failed to do so will result in all service termination and a service charge might be applied .
DMCA/Copyright Infringement :
If we receive any DMCA/Copyright Infringement complain , we will forward it to you and you must immediately remove the content or your service with be terminated .
We do not offer 24x7 support . If you open ticket expect it to be answered with in 1 working day (Normally less then 1-4hours) .