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Welcome to our website. By accessing or using this website, you agree to be bound by these Terms of Service and our Privacy Policy, which together govern the relationship between you and DeployNode, operated by VortexLayer Online Solutions LLP (“DeployNode”, “we”, “us”, or “our”).

By using any DeployNode products or services, you (“you”, “your”, “Client”, “Customer”, or “Subscriber”) agree to comply with all policies, rules, and guidelines set forth herein.

1. Company Information

The terms “VortexLayer Online Solutions LLP”, “DeployNode”, “we”, or “us” refer to the owner of this website, whose registered office is located at:

5-2-2, Vangatasubbu Complex, Anjal Nagar 2nd Street, Madurai, Tamil Nadu, India

Company Registration Number: AAW-9519 (Chennai)

The term “you” refers to any user or visitor of this website.

DeployNode reserves the right to modify these Terms of Service at any time, with or without notice. It is your responsibility to review these terms periodically. Continued use of our services following any changes constitutes acceptance of the updated terms. Failure to comply may result in suspension or termination of services.

2. General Use

• All content on this website is provided for general information and use only and is subject to change without notice.

• We make no warranties or guarantees regarding the accuracy, performance, completeness, or suitability of any information or materials provided.

• Your use of any information or materials on this website is entirely at your own risk.

• We shall not be liable for any loss or damage arising from declined transactions due to card limits, authorization failures, or payment gateway issues.

3. Service Deployment & Availability

Activation Time

• Web Hosting: Instant

• VPS Services: Up to 24 hours (typically 2–4 hours)

• Dedicated Servers: 24–48 hours (typically under 10 hours)

Service Level Agreement (SLA)

• Service Availability: Best effort basis

• Target Uptime: 99%

4. Data Backup Policy

DeployNode does not provide automatic backups by default unless explicitly stated in the service plan.

• Backup services may be available as a paid add-on.

• Once a VPS, hosting account, or dedicated server is terminated, deleted data cannot be recovered.

• Customers are solely responsible for maintaining independent backups of all files, databases, and configurations.

5. Prohibited Activities

The following activities are strictly prohibited and may result in immediate suspension or termination of services without notice:

• Denial of Service (DoS/DDoS) attacks

• Port scanning or IP scanning tools

• Brute-force software or automated attack scripts

• TOR relays or exit nodes

• IRC bots, abusive IRC servers, or IRC-related abuse

• Illegal downloads, piracy, warez, or nulled software

• Hosting copyrighted content without authorization

• Cryptocurrency mining

• Spam-related services or mass mailing software

• Mail bombers or unsolicited bulk email

• Torrenting or peer-to-peer file sharing

• Disk I/O abuse or excessive resource consumption

• Continuous excessive CPU, RAM, or network usage

• Fraudulent or deceptive websites

• Phishing, scam, or malware distribution

• Gambling or lottery websites

• HYIP, MLM, Ponzi, FOREX scam, or pyramid schemes

• Hacker-focused websites or exploit archives

• Sale of controlled or illegal substances

• Streaming copyrighted sporting or media events without authorization

6. Content Restrictions

The following content is strictly prohibited:

• Child sexual abuse material (CSAM)

• Phishing or scam-related content

• Malware, ransomware, or malicious software

• Shock content intended to harass or abuse

• Copyrighted content without permission

DeployNode reserves the right to report illegal activities to relevant law enforcement authorities.

7. Network Routing & Connectivity

Network connectivity is provided on a best-effort basis.

We do not guarantee:

• Specific network routes

• Latency or throughput

• Connectivity from all countries, ISPs, or regions

• Unrestricted access from government-filtered networks

Internet routing depends on upstream providers, peering partners, ISPs, and regional conditions outside our control.

Restrictions, filtering, throttling, or government-imposed blocks shall not be considered service outages or grounds for refunds.

8. Bandwidth Policy

• Allocated bandwidth resets at the end of each billing cycle.

• Additional bandwidth may be purchased where available.

• Excessive bandwidth abuse may result in temporary throttling or suspension.

9. VPS & Operating System Policies

• Custom ISO mounting may be allowed on eligible VPS plans.

• Windows Server installations may use evaluation licenses unless otherwise specified.

• All VPS and dedicated server services are unmanaged unless explicitly stated.

• Customers are responsible for system administration, security, updates, and software management.

DeployNode does not provide software debugging, server hardening, or application support for unmanaged services.

10. IP Address & Network Accessibility Policy

• IP addresses are assigned at DeployNode’s discretion.

• Free IP changes are not provided.

• Additional IP addresses may require justification and approval.

• We do not guarantee “clean” or reputation-free IP addresses.

• IP geolocation databases may contain inaccurate or outdated information.

• Geolocation discrepancies are not grounds for refunds or free IP replacements.

• Access restrictions imposed by governments, ISPs, or third-party networks are outside our control.

DeployNode is not obligated to replace IP addresses, reroute traffic, or relocate services due to regional restrictions or ISP filtering.

11. Billing & Payments

• Chargebacks or payment disputes will result in immediate suspension of services.

• Unresolved disputes may lead to permanent termination without refund.

• DeployNode reserves the right to provide transaction and account information to payment processors during dispute investigations.

• Reactivation fees may apply for suspended accounts caused by abuse or violations.

12. Refund Policy

General Refund Terms

• Payment processing and transaction fees are non-refundable.

• Approved refunds may be subject to 25% deployment or administrative fees.

• Refund requests are evaluated solely at DeployNode’s discretion.

Eligible Refund Window

DeployNode may offer a limited refund period for selected hosting or VPS services where applicable.

No Refunds Will Be Provided For

• Dedicated servers

• VPS reseller plans

• Domain registrations

• License fees or setup fees

• Promotional or discounted services

• Cryptocurrency payments

• Bulk orders

• Annual billing plans

• Funds added to account balance

• Custom-configured services

Additional conditions:

• Refunds are not granted where technical support has already been substantially provided.

• ISP restrictions, government filtering, or local connectivity issues do not qualify for refunds.

• IP geolocation discrepancies are not valid refund reasons.

• Each customer account may be limited to a single refund eligibility.

13. Third-Party Services

DeployNode is not responsible for:

• Availability or accessibility of third-party websites or services

• Errors in third-party geolocation databases

• Regional restrictions imposed by external providers

• User mistakes or accidental purchases/orders

Customers are responsible for reviewing and confirming service orders before payment.

14. SLA Credits

If monthly uptime falls below the guaranteed service level, eligible customers may request service credits according to the following schedule:

• SLA credit requests must be submitted within seven (7) days of the incident.

• Credits are not automatically applied.

15. Manual Verification

DeployNode may request identity or verification documents for fraud prevention purposes.

Failure to provide requested information within the specified timeframe may result in cancellation or termination of services.

16. Copyright & DMCA Policy

DeployNode complies with applicable copyright laws and responds to valid copyright complaints.

Upon receiving a complaint:

• The customer will be notified

• The infringing content must be removed immediately

• Failure to comply may result in suspension or termination

17. Support

• Support availability may vary depending on service type and support plan.

• Average ticket response times are typically within one business day.

• DeployNode does not guarantee 24/7 live support unless explicitly stated.

18. Breach of Terms

If you violate these Terms of Service, DeployNode reserves the right to take any action deemed appropriate, including:

• Suspension or termination of services

• Blocking account or network access

• Reporting abuse to upstream providers or authorities

• Legal action where applicable

19. Limitation of Liability

DeployNode shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Service interruptions

• Data loss

• Unauthorized access

• Network outages

• Third-party failures

• Customer misconfiguration or negligence

All services are provided on an “as-is” and “as-available” basis.

20. Acceptance of Terms

By accessing or using DeployNode services, you acknowledge that you have read, understood, and agreed to these Terms of Service.